LORI A. HILL

3105 FRIAR LANE 

GARLAND, TX 75044 

lah219@ymail.com

(469) 323-8263

 

EXPERIENCE

 

Glotel/Verizon Business, Richardson, TX  01/13-1/14

Circuit Designer (Contract)

·         Provision and design DS1/DS3 groom orders for telco cost savings

·         Conduct audits to determine slot availability for least cost routing

·         Submit ASR’s to LEC’s for new, disconnect and change orders

·         Resolve all conflicts prior to pre-test or hot cuts

·         Schedule hot cuts with account teams, operations and LEC’s

·         Ensure timelines are met in order to meet customer and LEC expectations

·         Train new team members on systems and procedures

·         Excellent time management and prioritization skills

·         Met or exceeded monthly goals

 

Axcent Networks, Plano, TX 1/11-5/12

Disco Design Implementation/ETTC Design Engineer

·          Design new Ethernet to cell site paths for all cabinets including LTE for AT&T Mobility

·          Update changes to paths due to rebalances or rehomes

·          Monitor work orders to ensure completion

·          Scrub existing DS1 and DS3 paths to determine if disconnect can be submitted

·          Create CIQ’s and IWOS ticket for each site to be disconnected

·          Receive and distribute individual site reports to other team members

·          Report daily disconnects to management

 

Real World Training, Dallas, TX  02/10-9/10

Customer Service Representative (PT Time)

·         Answer incoming calls in a call center environment

·         Schedule customers for QuickBooks training seminars

·         Maintain and implement internet orders in a timely manner

·         Update tax exempt files for accuracy

·         Recommend and sell training software

·         Enter orders into Access database

 

Verizon Business, Richardson, TX  07/08-11/09

Specialist Engineer

·         Provision and design DS1/DS3 groom orders for telco cost savings

·         Conduct audits to determine slot availability for least cost routing

·         Submit ASR’s to LEC’s for new, disconnect and change orders

·         Resolve all clarifications and rejects with LEC

·         Schedule hot cuts with account teams, operations and LEC’s

·         Central point of contact for Operations group and LEC for technical issues

·         Ensure timelines are met in order to meet customer and LEC expectations

·         Escalates to appropriate group when necessary

·         Acts independently to select appropriate methods for obtaining solutions

·         Met or exceeded monthly goals

 

Modis IT/Verizon Business, Richardson, TX 2/07-7/08

Circuit Designer (Contract)

·         Coordination of access line grooms between customer and CLEC for Telco cost savings

·         Provide end-to-end circuit design and order processing for new circuits

·         Submit ASR’s to LEC’s for new, disconnect and change orders

·         Schedule hot cuts with customer, vendors and technicians

·         Ensure timelines are met to meet or exceed customer and LEC guidelines

                           

 

Lori A. Hill, page 2

 

David McDavid Honda of Frisco, Frisco, TX 10/04-5/09

Receptionist (PT Time)

·         Greeted and assisted customers on showroom floor

·         Route all incoming calls to proper department

·         Ensure customers are handled promptly to their satisfaction

·         Coordinate customers with sales or service personnel

 

North Central Ford, Richardson, TX 4/02-5/05

Finance Secretary/Receptionist

·         Review all new and used car sales paperwork prior to funding

·         Responsible for division sales, warranty and inventory reports

·         Handle all incoming calls

·         Greet and assist existing and potential customers

 

MCI Worldcom, Richardson, TX 1/01-1/04

Circuit Designer

·         Oversee all internal Vnet adds, moves, and changes worldwide

·         Isolate problems with phone system and refers out to local site technicians for resolution and follow-up

·         Install and monitor internal sites and employee services

·         Coordinate circuit installs with field personnel and other internal departments

·         Project coordinator for cost savings audits

·         Maintain and assign requests submitted via internal Help Desk

·         Develop and maintain emergency backup routing in event of site outage

·         Work closely with other groups to ensure timely turn-up of new sites

·         24 hour support line

 

Telux Corporation, Richardson, TX 3/99-6/00

Telemanagement Auditor

·   Responsible for all telecommunications needs in the Hospitality Industry

·   Troubleshoot and identify problems related to revenue loss

·   Perform analysis on local and long distance phone bills

·   Contact vendors to report and monitor issues

·   Coordinate and schedule new installations and upgrades of phone equipment and services

·   Recommend new products and services to reduce expenses and increase revenues

·   Coordinate with LEC’s, CLEC’s, Long Distance Carriers and equipment vendors to ensure orders are met on a timely basis

·   Track and escalate orders when due date is not met, or does not meet customer expectations

·   Work closely with field technicians on turn-ups and outages

·   Schedule and assist in turn-up of  T1s, PRIs, BRIs, local and long distance service

·   Develop and implement emergency backup procedures for network outages

·   Conduct regular client audits to identify problem areas

 

HighwayMaster, Dallas, TX 12/96 - 06/98

Cellular Analyst

·   Work closely with cellular carriers, testers and customers to identify and resolve roaming issues

·   Analyze data from reports and wireless carriers in order to effectively troubleshoot problems

·   Communicate status & progress to other departments, customers and teammates

·   Recommend changes to management for improved overall success of problem resolution

·   Monitor alarms and analyze daily failure logs for potential problems

·   Diagnose wireless problems through remote testing via cellular carriers and field testing

·   Coordinate network upgrades/changes with appropriate carriers and vendors

·   Monitor and proactively contacted “trouble” accounts to identify and resolve issues

·   Schedule and implement testing with new cellular carriers to ensure integrity and reliability

·   Develop and implement emergency backup procedures for network outages

·   Resolve all trouble tickets regarding wireless issues to customer’s satisfaction

 

 

EDUCATION                                                        Eastern Vocational Technical, Cosmetology Degree, Baltimore, MD